RETURN & REFUND POLICY
Return & Refund Policy
Effective Date: August 7, 2026
At The Daily Drop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories, manuals, and promotional items (if applicable).
- Be accompanied by proof of purchase or your order number.
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged, defective, or incorrect:
- Opened or used skincare products
- Opened cosmetics or makeup
- Opened perfumes or fragrances
- Personal care and beauty tools that have been used
- Gift cards
- Clearance or final sale items
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the item and its packaging
Once reviewed, we will arrange a replacement, exchange, or refund as appropriate.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
- Your refund will be issued to your original payment method.
- Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Exchanges
We offer exchanges for items that are:
- Damaged
- Defective
- Incorrectly shipped
If you would like a different product, we recommend returning the original item (if eligible) and placing a new order.
Return Shipping
If the return is due to:
- A defective product
- A damaged item
- An incorrect order sent by us
The Daily Drop will cover the return shipping costs.
For returns due to a change of mind or other customer-related reasons, the customer is responsible for the return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Order Cancellations
Orders may be canceled before they are processed for shipment.
Once an order has been processed or shipped, it can no longer be canceled and must follow the return process outlined in this policy.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider, as processing times may vary.
- Contact your bank, as refunds can take several business days to appear.
If you have completed these steps and still have not received your refund, please contact us for assistance.
Contact Us
If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us:
The Daily Drop
Email: legacyintl2025@gmail.com